Return & Refund Policy
At OSVARYN, customer satisfaction is important to us. We want every customer to have a positive experience when shopping with us.
This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund for products purchased through our website.
Return Eligibility
Customers may request a return within:
30 days from the date of delivery
To be eligible for a return, the following conditions should apply:
- The item must be unused or lightly handled for inspection purposes.
- The product must be in its original condition.
- The product should include original packaging and accessories where applicable.
- Proof of purchase, such as an order number or purchase confirmation, may be required.
Items returned without prior communication may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been used extensively or damaged after delivery.
- Items returned without original packaging when packaging is required.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Clearance or final sale items, where applicable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the product condition
Our team will review the information and provide an appropriate solution, which may include:
- Replacement of the item
- Partial refund
- Full refund
depending on the specific situation.
Return Process
Before returning any item, please contact our customer support team.
Return steps:
- Contact us with your order details.
- Wait for return instructions from our support team.
- Send the item according to the provided instructions.
- Once the return is received and inspected, we will process the applicable refund or resolution.
Customers should not send products back before receiving return instructions.
Refund Processing
Once your return has been received and approved, refunds will be processed to the original payment method.
Please allow:
5–10 business days
for the refund to appear in your account, depending on your payment provider.
Shipping Costs
Unless the product is defective, damaged, or incorrectly shipped, customers may be responsible for return shipping costs.
Original shipping fees may not be refundable unless required by applicable consumer protection laws.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters the shipping process.
Once an order has been shipped, cancellation may no longer be possible and the return process may apply.
Contact Us
For any questions regarding returns or refunds, please contact:
Brand Name: OSVARYN
Legal Entity: CAMPBELL CLEANING PRODUCTS LIMITED
Email: support@osvaryn.com
We are committed to handling every customer request fairly and providing reliable support.